Direct other Education customers who license these offers through Volume Licensing (VL) to the Volume Licensing Service Center (VLSC).Ĭan my Volume Licensing customers use this process?
When the device is joined to the tenant domain (via AAD), the device will be automatically upgraded to Windows 10 Education.ĬSP customers who qualify as academic and have active Windows 10 Enterprise A3/A5 or Microsoft 365 A1/A3/A5 license subscriptions may upgrade their Windows 10 Home devices to Windows 10 Education. Select Next to start the upgrade to Windows 10 Pro.
Select Change product key, and then enter the 25-character Windows 10 Pro product key.
Select Start, then select Settings > Update & Security > Activation. To upgrade Windows 10 Home using a Windows 10 Pro Education product key, your customer must do the following: Email: This will be prefilled and should be the email that you use as the Microsoft portal admin (global admin or billing admin only).Contact number: This will be prefilled review to confirm or update.(Note that the number of keys requested must be no greater than your Microsoft 365 A1/A3/A5 or Windows 10 Enterprise A3/A5 subscription licenses.) Customer’s subscription ID. Description: Requesting keys to enable upgrade to Windows 10 Education.Title: Windows 10 Home to Windows 10 Education upgrade product key.You are taken to the Office 365 portal, where you need to sign in using your Partner Center credentials. Partners share the keys and other instructions with their customers.įrom the Partner Center menu, select Customers, then select the customer who needs support.
Once the request is approved, they will send an email to the partner containing instructions on how to access the keys. Microsoft Support will review the request to ensure that the customer qualifies. The expected waiting time is indicated in the Need Help? pane.
Select New request and then select Office 365 and Enterprise Mobility Suite. Select Service management and select Service requests. Select the Customers tile, then select the customer who needs support. Partners then share these keys with their customers. Partners should create a support request and get keys from Support. Step-by-step process for customers to get Windows 10 Education When the customer installs the key and the device is joined to the tenant domain via Azure Active Directory (AAD), the device will automatically be upgraded to Windows 10 Education (subscription). Microsoft Support will review the request to ensure that the customer qualifies once the request is approved, support will provide the Windows 10 Pro Education key to the partner, who can then give it to the customer. How the upgrade process worksĬSP partners can help their customers upgrade by submitting a support request on their behalf. This eligibility, which until now has only been available in Volume Licensing (VL) education programs, has been enabled via Microsoft 365 admin portal support. Windows 10 Home is now a qualifying operating system for Education customers licensed via the Microsoft Cloud Agreement (through the CSP program). Appropriate roles: Admin agent | Billing admin OverviewĪs of August 1, 2021, Cloud Service Providers (CSPs) who have purchased Microsoft 365 A1, Microsoft 365 A3, Microsoft 365 A5, or Windows 10 Enterprise A3 or A5 subscriptions can help their Education customers upgrade from Windows 10 Home to Windows 10 Education, which is designed for both the classroom and remote learning.